{"xsrfToken":"610c280cf855fa1485fd208342fb423b5561e75f_lout","branding":{"id":"2","key":"cs","name":"ATM.com® Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f0ae7f21-c6b3-44e9-ac55-86d858b76c33/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2YxM2IyZi1mNDkwLTRiNWItYWI1MC00OGEzN2VmOWI4NmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYwYWU3ZjIxLWM2YjMtNDRlOS1hYzU1LTg2ZDg1OGI3NmMzMyI6WyJyZWFkIl19LCJleHAiOjE3MzUyMjIzMjAsIm5iZiI6MTczNTIyMTcyMH0.MTng_E9Yiu2c49RYhZnQaloejQrCObbSKxvtaciDBB4&client=8cf13b2f-f490-4b5b-ab50-48a37ef9b86e&mode=fit","logoId":"f0ae7f21-c6b3-44e9-ac55-86d858b76c33","isLogoAvailable":true,"helpCenterTitle":"Need Help?","sharedPortalName":"ATM.com Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Need Help?","sharedPortalName":"ATM.com Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3f73f7","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8835a9e0-c885-40af-a8db-79d4f8648cad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2YxM2IyZi1mNDkwLTRiNWItYWI1MC00OGEzN2VmOWI4NmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg4MzVhOWUwLWM4ODUtNDBhZi1hOGRiLTc5ZDRmODY0OGNhZCI6WyJyZWFkIl19LCJleHAiOjE3MzUyMjIzMjAsIm5iZiI6MTczNTIyMTcyMH0.u7ZzlNpEjVLfAi2TdJGkna9sZVBKI8mhx_w6QHMtjQA&client=8cf13b2f-f490-4b5b-ab50-48a37ef9b86e&height=300&mode=fit","bannerMediaApiFileId":"8835a9e0-c885-40af-a8db-79d4f8648cad","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10009,"serviceDeskId":2,"name":"ATM.com® Support","description":"<p>Welcome to the ATM.com® Help Center! If you can't find the answer to your question, raise a request and our customer support team will get back to you asap.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"22","name":"Account Closure","descriptionHtml":"<p>We hate to see you go, but thank you for giving ATM.com® a try! Please note that we cannot currently re-open a closed account. <b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Account Closure","introHtml":"<p>Want to close your account? Select this option.</p>","icon":10611,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[3],"key":""},{"id":"29","name":"ATM Instant Cash","descriptionHtml":"","callToAction":"ATM Instant Cash","introHtml":"<p>Need help with ATM Instant Cash? Select this option for assistance.</p>","icon":10483,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"21","name":"Bank Linking","descriptionHtml":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b> Please do not include sensitive information like bank account and routing numbers with your request.</p>","callToAction":"Bank Linking","introHtml":"<p>Are you unable to link your bank account or find your bank on the list? Select this option to let us know!</p>","icon":10640,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[3],"key":""},{"id":"27","name":"Investment","descriptionHtml":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Investment","introHtml":"<p>Do you have questions about the investment feature, your application, or your deposit? Select this option to ask us!</p>","icon":10484,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[3],"key":""},{"id":"19","name":"Login Issue","descriptionHtml":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Login Issue","introHtml":"<p>Having trouble logging in to the ATM.com® app? We want to help! Select this option to receive assistance.</p>","icon":10615,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[3],"key":""},{"id":"24","name":"Missing Credit","descriptionHtml":"<p>Some rewards will show as pending in your Wallet for 15-20 days before being added to your ATM.com® balance, allowing time for the company to confirm the transaction was completed and that there was no cancellation. <b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Missing Credit","introHtml":"<p>Has it been 15-20 days and a credit is still missing from your account? We’ll help you find it. Select this option.</p>","icon":10496,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for or just have feedback? Select this option.</p>","icon":10466,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"31","name":"Personal Finance","descriptionHtml":"<p>Please share any questions or feedback you may have regarding our Personal Finance services.</p>","callToAction":"Personal Finance","introHtml":"<p>Questions about our Personal Finance services? Let us know!</p>","icon":10484,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[3],"key":""},{"id":"25","name":"Registration","descriptionHtml":"<p><b>For faster assistance, please input the email you're attempting to register with.</b> Please note that a verified, non-VoIP, US mobile number is required in order to open an ATM.com® account. If your phone is currently off, you'll need to register once it's on and able to receive texts.</p>","callToAction":"Registration","introHtml":"<p>Having trouble creating an ATM.com® account? We want to help! Choose this option to receive assistance.</p>","icon":10482,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"23","name":"Withdrawal","descriptionHtml":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Withdrawal","introHtml":"<p>Has it been 7-10 days and you still haven’t received your withdrawal? Select this option so we can help.</p>","icon":10633,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"26","name":"Incorrect Bio. Info","descriptionHtml":"","callToAction":"Incorrect Bio. Info","introHtml":"","icon":10493,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"28","name":"Paid Surveys","descriptionHtml":"<p>Got a question about \"Paid Surveys\" on the ATM homescreen? Submit it here! Questions about Survey Junkie can be submitted using the Missing Credit request form on the previous page. <b>For faster assistance, please input the email on your ATM.com® account.</b></p>","callToAction":"Paid Surveys","introHtml":"<p>Have an issue with or feedback about the Paid Surveys feature? Select this option to tell us all about it.</p>","icon":10499,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"30","name":"Pausing Membership","descriptionHtml":"","callToAction":"Pausing Membership","introHtml":"<p>Please share with us why you are choosing to pause your membership with ATM Personal Finance and/or ATM Instant Cash!</p>","icon":10488,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"18","name":"Spam","descriptionHtml":"","callToAction":"Spam","introHtml":"","icon":10458,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[31,25,19,23,21,24,27,29,9,22,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d2a5ffd-adb2-3059-b9ee-58dbbfcdf843","appLinkName":"System Confluence","appLinkUrl":"https://atm.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Service","spaceUrl":"https://atm.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://atm.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"<p>We are currently experiencing long delays in response time, and we appreciate your patience!</p>","defaultLanguageHeader":"","defaultLanguageMessage":"We are currently experiencing long delays in response time, and we appreciate your patience!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2YxM2IyZi1mNDkwLTRiNWItYWI1MC00OGEzN2VmOWI4NmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMjI5MjAsIm5iZiI6MTczNTIyMTcyMH0.ZM59UbxhKLqkZeCroD8_NUYjxMjesu6cm-Ybev9MA6s","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"8cf13b2f-f490-4b5b-ab50-48a37ef9b86e","tokenDurationInMins":20}},"reqCreate":{"id":21,"projectId":10009,"form":{"name":"Bank Linking","descriptionHtml":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b> Please do not include sensitive information like bank account and routing numbers with your request.</p>","callToAction":"Bank Linking","intro":"<p>Are you unable to link your bank account or find your bank on the list? Select this option to let us know!</p>","instructions":"<p><b>For faster assistance, please input the email on your ATM.com® account.</b> Please do not include sensitive information like bank account and routing numbers with your request.</p>","icon":10640,"iconUrl":"https://atm.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10117","fieldConfigId":"10227","label":"Name","description":"Please provide your first and last name.","descriptionHtml":"<p>Please provide your first and last name.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10114","fieldConfigId":"10224","label":"Phone Number","description":"Please provide the phone number associated with your ATM.com® account.","descriptionHtml":"<p>Please provide the phone number associated with your ATM.com® account.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10115","fieldConfigId":"10225","label":"Bank Linking Issue","description":"Which best describes your issue?","descriptionHtml":"<p>Which best describes your issue?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10100","label":"Bank Linking Error","selected":false,"children":[]},{"value":"10101","label":"Bank Not Listed","selected":false,"children":[]},{"value":"10102","label":"Update Bank","selected":false,"children":[]},{"value":"10103","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please refrain from including sensitive information like bank account and routing numbers with your request.","descriptionHtml":"<p>Please refrain from including sensitive information like bank account and routing numbers with your request.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/21","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/21","calendarParams":{"firstDay":0,"date":"2024-12-26T06:02:00-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d2a5ffd-adb2-3059-b9ee-58dbbfcdf843","appLinkName":"System Confluence","appLinkUrl":"https://atm.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Service","spaceUrl":"https://atm.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":2,"kbLinkDomainURLs":["https://atm.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Y2YxM2IyZi1mNDkwLTRiNWItYWI1MC00OGEzN2VmOWI4NmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyMjI5MjAsIm5iZiI6MTczNTIyMTcyMH0.ZM59UbxhKLqkZeCroD8_NUYjxMjesu6cm-Ybev9MA6s","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"8cf13b2f-f490-4b5b-ab50-48a37ef9b86e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}